I have a course that was returned due to issues with the maps. I uploaded the map in different formats for the certifier to choose whichever worked best. Somehow, the stamp got placed on a blank page. He's asked that I delete the maps on my end and resubmit them. I see where I can resubmit the course and add documents but I don't see where I can delete prior documents. How might I do so?
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Do not upload multiple maps for the certifier to choose. Only one map should be uploaded. If multiple map are uploaded, the system stamps the last (most recent) one. In this case, one of the uploads must have been a blank page and was stamped by the certifier.
In resubmitting this, you need to click on "resubmit" , then "continue" to get to the RCCA form and upload a one-page file containing the correct map i PDF, png or jpg.
You have also reported this as an Issue Report in your account. (I have also commented on it there.) After taking this corrective action, leave a comment on how it went.
I will resubmit. However, I can confirm that my files did not contain a blank page. I don't know how that got added.
Thanks Jim. I'll update this thread when it is resolved.
Jim,
When I try to resubmit the course, none of the fields are editable, including the course map attachment tool. I'm stuck.
