Timeline for online course certification project

Not sure this is the right place for this, please direct or re-direct as needed.

I'm unsuccessful in using the online system.  Maybe my (our) method is unique and not accommodated.  Here's the issue.

We use a 2 rider method.  Both riders ride the same route at the same time.  Rider 1 keeps all the data, completes all the forms and handles all submissions.  The result is 4 calibration rides, (2 Bicycle Calibration Sheets), the rest of the data is the same as a single rider would use.  On the paper Measuring Data Sheet, "Measurer for Ride 1" is one rider, "Measurer for Ride 2 is the other".

My 3 attempts, on the training site, to test the online system have failed after entering the first set of calibration data for Rider 1 (Precal for Rider 1).  That data goes in (is accepted) without a problem.  I can't get to the Bicycle Calibration Sheet  screen for Rider 2 or the Measuring Data screen.   I did (somehow) get the red handshake symbol (collaborator) to appear, but can't delete it.  When I click on the green measurer symbol in the Measurements column, I get the "Someone else will be completing this ride".

I have also not been able to open a new account.  I have one for the forum; not for the online system (I assume they are different).  I have twice used the little triangle on the right side of the online system screen to report an issue.  This has not resulted in a response.

I do have a course certification package ready for submittal (race date = 10/14/2019) and wanted to use the online system as the (9/3/2019) deadline has passed, the course was measured on 9/4.

Any guidance will be appreciated.

Looking into this now. Will have response/fix later today