Lyman, I have been working with the East Certifiers and have found your some can do all correctly. However, there are some that just keep making mistakes. I will continue to gradually get all willing to try this electronic stuff. Some are not interested!
Have you talked to your State Certifier. He is going to give the electronic submissions a try. Also, you should be able to submit color maps as png's with the correct size if you are good with different programs. Duane Russell is able to do this. I suggest you confer with him if you have problems.
Also, you should contact me as to how to identify your png's for Bob to send off to both Paul and I.